Accessibility Statement

The Cologne Chocolate Museum is committed to ensuring digital accessibility for people with disabilities.

We continuously improve user-friendliness for everyone and apply the relevant standards (WCAG 2.2, BITV and EN 301 549) for accessibility.

This statement on digital accessibility applies to the Cologne Chocolate Museum schokoladenmuseum.de .

This declaration was created on April 24, 2025.

Status of compliance with the requirements

The website is currently not fully compliant with the technical requirements of the Web Content Accessibility Guidelines (WCAG) 2.2 and the Barrier-Free Information Technology Ordinance (BITV 2.0) .

Non-accessible content

The following content is not accessible:

  • On some pages, there are elements with the Aria-hidden attribute that are also focusable. This makes these elements accessible to assistive technology even though they should be hidden. | WCAG: 4.1.2
  • Several pages contain unlabeled images. Navigating to the images with screen readers is difficult. | WCAG: 1.1.1
  • On some pages, the value of the 'aria-label' attribute are ambiguous and may not be recognized by screen readers. | WCAG: 1.3.1
  • On all pages there are buttons that do not contain a perceptible text (this affects the Schoko Bot) | WCAG: 4.1.2

Feedback and contact details

Do you have a comment or suggestion about barriers on this website?

Please contact us. We will explain the barriers you face.

You can find out what exceptions we have made.

We will answer your questions as quickly as possible, but no later than within the statutory period of six weeks.

Thank you for your feedback.

You can contact us at the following address:

Chocolate Museum Cologne GmbH 
Am Schokoladenmuseum 1a 
50678 Cologne 
Email: service@schokoladenmuseum.de
Phone: +49-221-931888-0

Arbitration Board

Ombudsman for Accessible Information Technology of the State of North Rhine-Westphalia 
Fürstenwall 25 
40219 Düsseldorf 
Email: ombudsstelle-barrierefreie-it@mags.nrw.de
Website: Ombudsman for Accessible Information Technology

Note on Section 36 VSBG: We do not participate in dispute resolution proceedings before a consumer arbitration board and are not obliged to do so.