House rules for the Schokoladenmuseum Köln GmbH
Dear guests of the Chocolate Museum,
We would like to welcome you to our hotel and wish you a pleasant stay. At the beginning of your visit, we would like to familiarize you with the house rules.
The purpose of the house rules is to make your visit to our museum as pleasant as possible.
Our top priority is the principle of courtesy and respect, both towards our guests and our staff.
Therefore, please behave in such a way that other visitors do not feel disturbed. At the same time, we ask for your understanding if there are temporary restrictions in the context of our mediation services, especially with children. Our youngest visitors deserve our special commitment to help them enjoy our collections.
The house rules are binding for all museum guests. By entering the museum building, you acknowledge our regulations and all other instructions issued to maintain operational safety:
Museum visitors
(1) We welcome visits from children, young people and adults.
(2) Parents or other accompanying adults are not released from their duty of supervision when visiting the exhibitions with underage children. Running and frolicking is not permitted in the exhibition.
(3) Furthermore, the operation of music players and the use of sports equipment such as inline skates or skateboards is not permitted.
(4) The use of sockets for private devices is prohibited throughout the museum.
(5) Persons under the influence of alcohol or drugs are not admitted to the Chocolate Museum.
Smoking ban
(1) The museum is a smoke-free facility in accordance with the Non-Smoker Protection Act. This means that smoking is not permitted anywhere in the museum, including the café and foyer.
Securing the exhibits and behavior in the exhibition rooms
(1) In order not to damage the exhibits, we would ask you not to touch them. The exhibits where touching is encouraged are marked.
(2) Animals may not be taken into the museum.
(3) We ask teachers, group leaders and legal guardians to ensure that the children and young people they are accompanying behave appropriately and remain with the group.
(4) We kindly ask you to refrain from doing anything that is detrimental to security and order in the museum. You are liable for all damages caused by your behavior.
(5) Passages and emergency exits must be kept clear. Emergency exits may only be used in an emergency. In the event of an alarm, please follow the instructions of the staff and leave the building immediately.
(6) The consumption of food and drink brought in by visitors is prohibited throughout the exhibition, in the store and in the café.
(7) For safety reasons, sitting on wall installations, window sills, installations and machines is prohibited.
Photography and filming
(1) Photography and filming for private purposes without a tripod is permitted in the exhibitions.
(2) Photography for commercial and scientific purposes as well as in the context of current reporting requires written permission from the Chocolate Museum.
Permissions can be obtained from the museum’s media and public relations department, which can be contacted by email at: marketing@schokoladenmuseum.de
Service staff
(1) It is the task of the service staff to ensure that the house rules are observed. We therefore ask you to follow the instructions of the service staff. If the house rules or the instructions of the service staff are not followed, the persons concerned may be prohibited from staying in the house any longer. Guests who repeatedly fail to comply with the house rules and/or the instructions of the service staff may be banned from the hotel.
(2) In the event of expulsion from the museum, the admission fee will not be refunded.
(3) All employees of the Chocolate Museum are happy to receive complaints, suggestions and comments.
(4) If you find lost items in the museum, please hand them in to the service staff in the museum foyer. Lost property will be disposed of in accordance with the statutory provisions.
We thank you for your understanding and wish you a pleasant, exciting and informative visit to our museum.
